Refund policy
Returns & Refunds Policy
Effective Date: April 25, 2026
This Returns & Refunds Policy applies to purchases made on northcarryco.com (“North Carry Co”, “we”, “us”). northcarryco.com is operated by Mar s Super Fried Chicken LLC.
1) Return Eligibility (Important)
We accept returns and refunds only for:
- Defective items (manufacturing defects)
- Items damaged in transit
- Wrong item received (we shipped the incorrect product)
We do not accept returns for non-quality reasons, including but not limited to: change of mind, preference, incorrect selection, or buyer’s remorse.
2) Return Window
For eligible cases (defect / transit damage / wrong item), you must contact us within 30 days of delivery (based on the carrier “Delivered” status).
3) Transit Damage: 72-Hour Reporting Requirement
If your order is damaged during shipping, you must report it within 72 hours from the time the carrier marks the package as “Delivered.”
Required evidence (photos):
- Damaged item clearly visible
- Outer shipping box (showing any dents/tears)
- Shipping label (clear and readable)
- Inner packaging materials
Reports submitted after 72 hours may not qualify for transit-damage coverage.
4) Return Steps (Full Process)
- Contact email: Email us at support@northcarryco.com.
- Provide order details: Include your order number and the email used at checkout.
- Submit photos: Attach clear photos (required for defects/damage/wrong item evidence).
- Review: We review your request and confirm eligibility.
- Return instructions: If approved, we email you return instructions and the return address. Do not send items back without approval.
- Receive & inspect: After we receive the return, we inspect it.
- Refund: If approved, we process the refund to the original payment method.
5) Return Shipping Cost Responsibility
- Defective / Transit-damaged / Wrong item: We cover return shipping.
- Non-defective reasons: Not accepted (no return).
6) Refund Method (Original Payment Method)
Approved refunds are issued to the original payment method used at checkout. We do not issue refunds to a different card/account.
7) Refund Timing
After we receive and inspect the returned item, we typically process refunds within 3–7 business days. Your bank/card issuer may take additional time to post the refund to your account.
8) Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@northcarryco.com. If the order has not entered shipment processing, we may be able to cancel it.
9) Contact
Email: support@northcarryco.com
Phone: +1 (929) 274-8055
Address: 1887 Union St, San Francisco, CA 94123, USA
Returns & Refunds Policy
Effective Date: April 25, 2026
This Returns & Refunds Policy applies to purchases made on northcarryco.com (“North Carry Co”, “we”, “us”). northcarryco.com is operated by Mar s Super Fried Chicken LLC.
1) Return Eligibility (Important)
We accept returns and refunds only for:
- Defective items (manufacturing defects)
- Items damaged in transit
- Wrong item received (we shipped the incorrect product)
We do not accept returns for non-quality reasons, including but not limited to: change of mind, preference, incorrect selection, or buyer’s remorse.
2) Return Window
For eligible cases (defect / transit damage / wrong item), you must contact us within 30 days of delivery (based on the carrier “Delivered” status).
3) Transit Damage: 72-Hour Reporting Requirement
If your order is damaged during shipping, you must report it within 72 hours from the time the carrier marks the package as “Delivered.”
Required evidence (photos):
- Damaged item clearly visible
- Outer shipping box (showing any dents/tears)
- Shipping label (clear and readable)
- Inner packaging materials
Reports submitted after 72 hours may not qualify for transit-damage coverage.
4) Return Steps (Full Process)
- Contact email: Email us at support@northcarryco.com.
- Provide order details: Include your order number and the email used at checkout.
- Submit photos: Attach clear photos (required for defects/damage/wrong item evidence).
- Review: We review your request and confirm eligibility.
- Return instructions: If approved, we email you return instructions and the return address. Do not send items back without approval.
- Receive & inspect: After we receive the return, we inspect it.
- Refund: If approved, we process the refund to the original payment method.
5) Return Shipping Cost Responsibility
- Defective / Transit-damaged / Wrong item: We cover return shipping.
- Non-defective reasons: Not accepted (no return).
6) Refund Method (Original Payment Method)
Approved refunds are issued to the original payment method used at checkout. We do not issue refunds to a different card/account.
7) Refund Timing
After we receive and inspect the returned item, we typically process refunds within 3–7 business days. Your bank/card issuer may take additional time to post the refund to your account.
8) Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@northcarryco.com. If the order has not entered shipment processing, we may be able to cancel it.
9) Contact
Email: support@northcarryco.com
Phone: +1 (929) 274-8055
Address: 1887 Union St, San Francisco, CA 94123, USA